Returns Policy

At Eagle Vision, we strive to keep our customers happy and will do everything we can to assist in the unlikely event that you are dissatisfied with your order.

Returns Notification:

You must notify us of your intention to return items within 7 days of receiving your order. The items must then be returned within a further 7 days.

You can notify us via:

Return Shipping Fees:

Customers are responsible for return shipping fees for all goods returned for a refund or exchange.

Please note: Shipping fees are non-refundable. In most cases, we pay more for shipping than we charge customers. Therefore, the actual shipping cost we paid will be deducted from your refund.

If you received free shipping or if we paid more than you were charged for shipping, we will deduct the actual shipping cost we paid to the postal service from your refund.

Non-Refundable Items:

Unfortunately, we cannot offer refunds or exchanges for the following reasons:

  • If it has been more than 7 days since you received the goods.
  • If the goods have been used.
  • If the goods are returned without the original packaging.
  • If the goods have been damaged (e.g., scratches, dents, etc.).
  • If component parts are missing.
  • Sale or clearance items cannot be refunded or exchanged.

A proof of purchase must be included with your returned items.

Return Shipping Advice:

For your peace of mind, we strongly recommend using a tracked shipping service when returning items. We cannot be held responsible for items lost in transit.

Refund Process:

Once we receive your returned item, we will conduct a full inspection. We will then notify you to confirm the receipt and inform you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be issued to your original payment method.